SAN Storage Services

  • Service Description:

    Shared storage space is available to all Ft Hood units as a way of providing additional storage space that does not take up the desktop hard drive space and can be used as a way to save shared documents and files into folders.
  • NEC Responsibilities:

    The Fort Hood NEC provides this service, called Shared Use Servers.
    • The NEC provides the server hardware, software, hardware maintenance, and operating system.
    • The NEC will monitor and support these shared use servers. The only planned outage of these servers in this service offering is during scheduled maintenance, which is performed within the window of 1900- 2100 CST on Thursdays.
    • If any critical requirements force an immediate, unscheduled downtime, the NEC staff will notify the NEC Help Desk so users can query the Help desk if they experience issues or problems.
    • These servers are maintained by the NEC to be fully compliant with all DOD IA requirements.
    • The NEC will provide all accreditations required (DITSCAP/DIACAP).
    • The NEC upon request will restore data from disk or tape up to 15 days prior.
    • The NEC will provide the following automated reports to the unit SA to help them manage their space:

      � Least Recently Accessed Files Report
      � Large Files Report
      � Quota Usage Report
      � Most Recently Accessed Files Report
      � Files by Owner Report
      � Files by File Group Report
      � Duplicate Files Report
      � File Screening Audit Report

    Note: Due to the sensitivity of these reports, the NEC will only send these reports to trusted unit personnel (System Administrators) as these reports will show users data that only SAs currently have access to.

    The NEC will report any unauthorized files found to the IAPM.
  • Service Level Metrics:

    The NEC staff will keep this service unavailable for as short a time as possible. In all cases, the goal is 98% availability during the scheduled available times.
  • Customer Responsibilities:

    • Create appropriate active directory groups; apply active directory groups to the appropriate shared folders, and administer the active directory groups with the appropriate individuals needing access to the folders. This action will require the services of the unit�s SA.
    • Request for restores will be submitted to the NEC helpdesk at https://www.itsm.army.mil/. Please allow 1 business days for the restore to be completed.
  • Questions/Contact Information:

    If you have any questions or would like to obtain this service, please contact your IASO/SA or contact the CONUS SERVICE DESK (1-866-335-ARMY (2769)

Mission

Mission Statement: Provide transparent delivery, sustainment and defense of LandWarNet capabilities across the Fort Hood AOR enabling unity of command and synchronization of the Enterprise in support of full spectrum operations.

Vision

Vision Statement: Recognized SME and single service provider for all C4IM services, enabling information dominance across and through the Fort Hood AOR.

IT LINKS

USEFUL IA LINKS

iSALUTE Link