Field Technical Support
Field Technical Support is "hands-on" support provided for users whose PC
problems cannot be solved via the telephone or using network remote services
from the Service Desk.
- To provide technical support IAW the current C4IM services list, within time
standards listed in the current CLS document.
- To provide the above services with the utmost professionalism and regard for
- First contact your IASO/SA, the CONUS SERVICE DESK (1-866-335-ARMY (2769) ,
or input a ticket using the automated form at https://www.itsm.army.mil (select
your email certificate when prompted). Field Support services may only be
ordered after the issue has been logged by the Service Desk and assigned a
- Keep your ticket number as a reference for all calls associated with your
For technical support issues, please contact the ARMY ENTERPRISE SERVICE DESK