Field Technical Support


Service Description

Field Technical Support is "hands-on" support provided for users whose PC problems cannot be solved via the telephone or using network remote services from the Service Desk.

NEC Responsibilities


  • To provide technical support IAW the current C4IM services list, within time standards listed in the current CLS document.
  • To provide the above services with the utmost professionalism and regard for the customer.

Customer Responsibilities


  • First contact your IASO/SA, the CONUS SERVICE DESK at 1-866-335-ARMY (2769), or input a ticket using the automated form at https://www.itsm.army.mil Offsite link in new window and select your email certificate when prompted. Field Support services may only be ordered after the issue has been logged by the Service Desk and assigned a ticket number.
  • Keep your ticket number as a reference for all calls associated with your request.

Questions and Contact Information


For technical support issues, please contact the ARMY ENTERPRISE SERVICE DESK at 1-866-335-ARMY (2769).



Mission

Mission Statement: Provide transparent delivery, sustainment and defense of LandWarNet capabilities across the Fort Hood AOR enabling unity of command and synchronization of the Enterprise in support of full spectrum operations.

Vision

Vision Statement: Recognized SME and single service provider for all C4IM services, enabling information dominance across and through the Fort Hood AOR.

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