General Computer Assistance
The Customer Service Branch provides general computer assistance
to users of the Fort Hood network through the Service Desk. The
preferred method of contact is electronically at
https://www.itsm.army.mil/ (select your email certificate when
Users may also call the ARMY ENTERPRISE SERVICE DESK (1-866-335-ARMY (2769).
- Provide friendly service to all customers.
- Provide accurate information, and log all calls into the
ticketing system database. Users should always receive a
ticket number from the technician for future reference when
- Please provide your computer name to the technician when
- Please submit an ICE
comment to let us know how we are
The ARMY ENTERPRISE SERVICE DESK (1-866-335-ARMY (2769), or a ticket can be
submitted using the automated system at
https://www.itsm.army.mil/. This feature is available to
registered CAC users only.