* Available only from within Fort Hood
General Computer Assistance:
- Service Description:
The Customer Service Branch provides general computer assistance
to users of the Fort Hood network through the Service Desk. The
preferred method of contact is electronically at
https://www.itsm.army.mil/ (select your email certificate when
Users may also call the CONUS SERVICE DESK (1-866-335-ARMY (2769).
- NEC Responsibilities:
- Provide friendly service to all customers.
- Provide accurate information, and log all calls into the
ticketing system database. Users should always receive a
ticket number from the technician for future reference when
- Customer Responsibilities:
The CONUS SERVICE DESK (1-866-335-ARMY (2769), or a ticket can be
submitted using the automated system at
https://www.itsm.army.mil/. This feature is available to
registered CAC users only.
Provide transparent delivery, sustainment and defense of LandWarNet
capabilities across the Fort Hood AOR enabling unity of command and
synchronization of the Enterprise in support of full spectrum operations.
Recognized SME and single service provider for all C4IM services,
enabling information dominance across and through the Fort Hood AOR.
USEFUL IA LINKS