Requesting Official Wireline Telephone and FAX Services
Emergency official telephone repair service on existing devices is available by
dialing 114 from any official telephone on the installation.
Requests for moves, additions, or changes to official telephone services are handled
by the NEC Customer Service Branch through a system called CAIRS. Access to CAIRS
is limited to individuals appointed by their unit as a Telephone Control Officer
(TCO). Information on the requirements for TCOs can be obtained by calling the Telephone
Service Center at 288-5800 or 287-8177.
Upgrade requests to the class of service on an existing telephone line requiring
long distance or global access must be submitted into the CAIRS request system,
and must have a memorandum signed by a O5 or above attached to the request. Class
of service upgrades are requested by individuals appointed by their units as Telephone
Control Officers (TCOs). A list of the classes of service for official telephones
and sample copies of the required memorandum can be obtained by calling the Telephone
Service Center at 288-5800 or 287-8177