Fort Hood Interactive Customer Evaluation (ICE) Program

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The Interactive Customer Evaluation (ICE) Program is an immediate feedback system established to determine the satisfaction of those who work, play, and live on the installation.  The input mechanisms for feedback come from a hard copy comment card system as well as an online submission of comments for services provided on the installation. 

The ICE program implements a means for feedback that includes every category of customer on the installation.  The analysis of this feedback enables the garrison to focus on specific corrective actions that may include improved customer service training, Lean Six Sigma initiatives, or redistribution of resourcing.  At the IMCOM level, the system provides an Army wide measure of organizational performance. 

The ultimate outcome is to improve performance, readiness, recruiting, and work-life balance.  

ICE is accessible online through various Fort Hood Web sites. Any customer can click on the ICE logo to be forwarded to the Fort Hood ICE Web site. Customer may also visit http://ice.disa.mil/index.cfm?fa=site&site_id=73. The ICE system will be monitored daily to ensure customers requesting a response receive their response within 3 business days.

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                  Name of CSO

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LOCATION

III Corps Headquarters
Building 1001
761st Tank Battalion Ave.
Ft. Hood, Texas 76544-5000

Hours Of Operation: 07:00 to 16:00
Email: dale.w.cowan.civ@mail.mil

Phone: (254) 288-6260
DSN: 738-6260
Fax: (254) 288-3451

ARMY LINKS

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PRIVACY & SECURITY

WARNING This is a Department of Defense (DoD) interest computer system. All DoD computer systems are subject to monitoring at all times to ensure proper functioning of including security devices, to prevent unauthorized use and violations of statutes and security regulations, to deter criminal activity, and for other similar purposes. If monitoring of this or any other DoD computer system reveals possible evidence of violation of criminal statutes, this evidence and any other related information, including identification information about the user may be provided to law enforcement officials.

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