Fort Hood Interactive Customer Evaluation (ICE) Program

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The Interactive Customer Evaluation (ICE) system is a major component to providing individual feedback as part of the Customer Relationship Management (CRM) program. It provides direct feedback of services received by individuals and promotes rapid interaction between service providers and the customer.

All of the ICE standard questions are designed to provide insight to overall customer satisfaction.  The overall satisfaction is designed to rate the customer's total experience.  The results of this question are used to determine the satisfaction percentage displayed on the reports.  The overall satisfaction also determines whether or not a service provider manager receives a satisfied or dissatisfied comment card submission e-mail from ICE.

ICE is accessible online through various Fort Hood Web sites. Any customer can click on the ICE logo to be forwarded to the Fort Hood ICE Web site. Customer may also visit http://ice.disa.mil/index.cfm?fa=site&site_id=73. The ICE system will be monitored daily to ensure customers requesting a response receive their response within 3 working days.

ICE References:

Garrison ICE Policy Letter 5-1-1 (Date TBD - Under Construction)

IMCOM ICE Policy Letter 5-1-1 (29 May 12)

DOD ICE Policy Letter

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LOCATION

III Corps Headquarters
Building 1001
761st Tank Battalion Ave.
Ft. Hood, Texas 76544-5000

Hours Of Operation: 07:00 to 16:00
Email: dale.w.cowan.civ@mail.mil

Phone: (254) 288-6260
DSN: 738-6260
Fax: (254) 288-3451

ARMY LINKS

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PRIVACY & SECURITY

WARNING This is a Department of Defense (DoD) interest computer system. All DoD computer systems are subject to monitoring at all times to ensure proper functioning of including security devices, to prevent unauthorized use and violations of statutes and security regulations, to deter criminal activity, and for other similar purposes. If monitoring of this or any other DoD computer system reveals possible evidence of violation of criminal statutes, this evidence and any other related information, including identification information about the user may be provided to law enforcement officials.

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