Frequently Asked Questions (FAQ)
Who is Authorized Military Dependent ID Cards?Spouses, biological, step or adopted children, and parents or parents-in-laws upon approval from DFAS. Anyone under the age of 21 that has been placed in the military sponsors household by court order or placement agency.
Why do I need two forms of ID?The Homeland Security Presidential Directive-12 (HSPD-12) requires all adults to provide two forms of state or federal issued ID that is unexpired. One MUST be a photo ID.
When am I eligible for TRICARE for LIFE?The first day of the 65th birthday month providing you have Medicare Card reflecting Part "A" and Part "B"
How long are wait times?Wait times vary due to circumstances beyond our control. i.e. System issues, high volume of customers, etc. Each ticket has an estimated wait time on it.
What is an agent card and who is authorized an agent card?An agent card allows a Specific named person to shop for or with an authorized patron on a temporary basis not to exceeed one year. Patrons who are disabled, children with non-military parents and extreme hardship cases are authorized an agent card.
How early can an ID Card be Renewed?Within 90 days before the expiration date. Call (254) 287-5670 for additional information.
How long do I have to wait before I can get my Retirement Card?On or after your effective date of retirement. Active Duty Soldiers are officially on Active Duty until midnight of their separation date, however per AF136-3026(i) you can be issued your Retirement Card up to 90 days prior to actual Retirement date. In order to do this your Active Duty Status has to be terminated in DEERS prior to your actual Retirement date which may cause a lapse in you and your family member's medical coverage.
Why does the Sponsor need to be present or why do I need an original Power of Attorney?According to the Privacy Act of 1974, the disclosure of any Social Security Number is to be protected by law. Power of Attorney authorizes access to the Sponsor's DEERS information.