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Adjutant General Identification Cards / DEERS Section
Bldg. 18010 - 1st Floor - Room B115

APPOINTMENTS REQUIRED FOR CAC/ID Cards-DEERS.
Wait times for walk-in service may exceed two (2) or more hours.
ID Cards may be renewed 90 days prior to the expiration date.

PLEASE READ ALL INFORMATION ON THIS PAGE FOR ADDITIONAL REQUIREMENTS.

Please click on https://www.dmdc.osd.mil/rsl/ to schedule an appointment or call the Appointment Line at: (254) 553-4444.

Online Appointments can be made for Family Members, Retirees, DOD contractors/civilians (CAC); and Disabled Veterans. Appointments are not available for Soldiers at the Copeland Center.
Soldiers are serviced at their Brigade or the Military Processing Center (MPC) located in Bldg 130. Soldiers serviced at the MPC may make an appointment at this website by selecting the Military Personnel Center "Select" button.

Appointments/Cancellations must be made 24 hours in advance to be processed. *An appointment must be made for each individual being serviced.*

REQUIRED: SPONSOR MUST BE PRESENT FOR ALL TRANSACTIONS OR DEPENDENT MUST HAVE A VERIFIED SPONSORED-SIGNED DD FORM 1172-2 (APPLICATION FOR ID CARDS/DEERS ENROLLMENT)OR A CURRENT AND VALID GENERAL OR SPECIAL POWER OF ATTORNEY. (SPECIAL POWER OF ATTORNEY MUST STATE ID CARDS/DEERS ENROLLMENTS.)

Homeland Security Presidential Directive-12 and Directive-Type Memorandum (DTM) 08-003 require TWO (2) valid (Not Expired) forms of Identification to process ID cards for all adults.
Children between the ages of 10-20 years of age require one (1) form of valid ID. Please ensure the name on your identification presented is the same on all documents and matches what is in your DEERS record.

For ALL lost or stolen ID Cards a Fort Hood Form 7006 must accompany your two (2) forms of (valid, not expired) IDs before replacement. The form can be obtained by clicking this link: FH Form 7006. For lost CACs, your Security Managers must SIGN the form prior to receiving the replacement CAC. Security Managers must have a current signature card (DD Form 577) on file at the Copeland Center's ID Card Office.

Removal of SSNs from DOD ID Cards

Social Security Numbers (SSN) will no longer be printed on ID cards due to security concerns. A DoD ID Number will be utilized instead of the SSN. This change will occur when the cardholder's expired card is renewed. We cannot process new ID cards simply to remove the SSN.

Hours of Operation:

Monday - Friday: 7:30am to 3:00pm. Closed on all Weekends and Federal Holidays, training holidays associated the the 4th of July, the Friday after Thanksgiving and Christmas Eve.
Customers will not be able to sign-in after 3:00pm.
During the lunch hours of 11:00am to 1:00pm, extended wait times will occur due to employee rotational lunch break.

Please click here Categories for ID Cards Issued or the same link below to ensure you have the proper documentation prior to scheduling an appointment.

For further information, please call (254) 287-5670 or (254) 287-2518.
Fax Number: (254) 287-7419. Email: usarmy.hood.imcom.mbx.dhr-iag-id-cards@mail.mil

Helpful ID Card Links:

Acceptable Forms of ID

Categories for ID Cards Issued

Frequently Asked Questions (FAQs)

RAPIDS Site Locator

 

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