Directorate of Public Works

FORT HOOD, TX

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Exceptions to Policy

Requests for exception for on-post priority housing are submitted when unusual circumstances exist which are not experienced by a large number of Soldiers and their families (i.e., medical problems requiring on-post residence for treatment or severe financial problems incurred through no fault of the Soldier.)


Typical requests and submission requirements for on-post priority housing are as follows:

Financial Hardship

  • Inflicted by the Army (i.e., failure to pay Soldier, PCSing several times in 1 year, etc.) must state circumstances and be supported by documents such as LES, orders, and verification from commander
  • Inability by Soldiers to manage their financial affairs does not warrant justification for priority housing
  • These requests are normally disapproved and Soldiers are advised to seek help through budget counseling

Medical Reasons

  • Must state specific circumstances and be supported by medical records on file at Darnell Army Community Hospital
  • All requests citing medical problems are forwarded to the Chief, Clinical Services for evaluation
  • The medical situation must require the family to reside in close proximity of the hospital (asthma, allergies, and pregnancy are not considered medical emergencies and are normally disapproved)

Compassionate Reasons

  • Must be supported by statements and documents from ACS, Red Cross, Chaplain’s Office, or other agencies with direct knowledge of the case
  • In cases where service members lose their off-post living accommodations due to fire, the landlord should make every effort to relocate the tenant to a similar vacant unit
  • A release letter from the landlord, along with a copy of the fire report, must accompany any request for priority housing

Evictions

  • Requests for exception due to no fault eviction from off-post housing must be supported by the official eviction notice
  • Soldier must be on the waiting list for quarters and within 60 days of being assigned to quarters to obtain approval
  • Requests dealing with problems relating to off-post rental units or landlords must first be brought to the attention of the Housing Office to allow research of the complaint
  • If a complaint is determined to be valid, an exception may be submitted, however, this does not guarantee approval
The Soldier’s Chain of Command should make every effort to assist in resolving the problem or recommend appropriate action before the Soldier proceeds with submitting an exception to the Housing Office. Commander's recommendation for approval of request substantiates the Soldier's statement and does not imply automatic approval of the exception for priority housing.

Adjustment or reinstatement of the waiting list will only be approved if Soldier was negatively impacted due to administrative errors. Frequently Soldiers elect not to be placed on the waiting list for on-post housing until problems arise.

All requests submitted to the Housing Office are researched by designated housing personnel prior to recommendation of approval or disapproval. Recommendations are solely based on established policy. The Garrison Commander is the authority for approval or disapproval of exceptions to the policy. Requests not meeting proper submission requirements as stated above are returned to the requester without action.

For additional information pertaining to exceptions to policy for priority housing, call 287-4212.

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