The Personal Property Shipping Office is also located in the Copeland Soldier Services Building. The Counseling Team arranges with commercial contractors
for the movement/storage of household goods, for Personal Procurement Move (PPM) and counsels personnel on shipping entitlements. Outbound shipments
can be checked on by phone at:
254-287-2200, Option 2. View their webpage at:
The Counseling Team also makes arrangements for the delivery of household goods to your residence in the Fort Hood area. Immediately upon arrival at
Fort Hood, you should advise the inbound office of an initial contact telephone number, duty assignment, and any other information that would be helpful
upon the arrival of the expected personal property.
Inbound Personal Property shipments can be checked on by phone at: 254-287-2200, Option 1. When personal property arrives, the Transportation Office will advise when
delivery can be scheduled. The owner or his authorized agent must be present at the time the delivery is made to sign for the property when it is unloaded
The Quality Assurance Team monitors preparation, movement and delivery of personal property by the carrier or contractor. If you have any questions or
complaints regarding the contractor/carrier service or loss and/or damage of your property, call: 254-287-6152. For assistance in filing
claims on the www.move.mil site or for loss and/or damage, contact the Claims Section,
Staff Judge Advocate at: (254) 287-2299 or 287-2599
Customer Service: 254-287-2200
|Non Temp Storage
A Vehicle Processing Center is located at 957 Heinz Way, Grand Prairie, TX, 75051 for movement of Privately Owned Vehicles (POVs) worldwide.
There contact information is: Commercial: 469-203-8629 or Toll Free: 855-389-9499;
Fax: 972-639-3976 and Email: Dallas.VPC@ialpov.us
The center offers service and convenience for POV turn in and pick up to Department of Defense personnel departing for or returning from overseas assignments.
Customers can obtain detailed information on the shipment and storage of their POV from the IAL website at:
Based on entitlements, in accordance with the Joint Travel Regulations, Chapter 5, Paragraph 5350,
POVs can be turned in at the closest VPC to the member's duty station, or any VPC between the old and new duty stations.
Locations and contact information for contractor operated VPCs can be found at
POV Turn-In Procedures: IAL does not require an appointment to accept the turn-in of a POV at the VPC. A majority of POVs are handled on a walk-in basis.
However, IAL recommends the use of the appointment system, which can be scheduled at
www.pcsmypov.com/turnin or by calling the VPC.
Customers are required to provide a valid email address which must be accessible 24/7.
IAL's webpage provides additional information to assist in the smooth processing of a customer's POV, to include all necessary documentation for POV
turn-in and shipment. Printing, completing and bringing the "IAL Shipping Instruction Form" with you to the VPC will expedite the turn-in process.
Tracking POVs: Customers may check the status of their POV by selecting "ITV Lookup" from the IAL Homepage at
www.pcsmypov.com. Customers must enter their Shipping Instruction Number.
The Vehicle Tracking screen will provide transit information, including the required delivery date.
POV Pick-Up Procedures: To ensure the POV is available for pick-up, customers must have received a notification from the VPC
and/or contacted the VPC and received confirmation that the vehicle is available for pickup.
Procedures for picking up a POV are also found on IAL's website under the "Pick Up" tab.
POV Storage Procedures: All pertinent information for POV storage may be found at
Additionally, customers are asked to review the requirements of the DTR, Part IV, Attachment K4, Storing Your POV, Section H, "Member Responsibilities".
Are you prepared to make your move?
Whether you are preparing for Retirement, PCSing, or separating from the Service the Fort Hood Transportation Office is here to assist you.
Relocating is a challenging and stressful time, and it is not uncommon for the average Service Member to move every few years.
Being well-prepared for your move will help ensure minimal disruptions to you and your Family. Upon receipt of your orders, begin preparing for your
move by registering in the Defense Personal Property System (DPS) online at www.move.mil. The website hosts online briefings to assist you with the
moving process, and affords you the ability to schedule dates for property pick up. DPS can be accessed from any computer with internet access.